Terms of service

1. Who we are

Jifaidi™️ ("we", "us") is a trust-backed cash platform that lets members of partner SACCOs and chamas access short-term cash against their savings and trust score. By creating an account you agree to these Terms and our Privacy Policy.

2. Eligibility

You must be at least 18 years old, a resident of Kenya, and a member of a partner institution to use Jifaidi™️. You agree to complete identity verification (KYC) before requesting cash.

3. How Jifaidi™️ works — product positioning

Jifaidi™️ is a complementary SACCO cash product — short-term, small-ticket, savings-backed and capped.

• You may request cash up to a limit derived from your savings, trust score and partner cap.
• Each disbursement has a single repayment term that you choose from the options offered by your partner institution, up to the maximum they set.
• Platform caps: KSh 15,000 standard, KSh 30,000 institutional.
• We may apply daily, monthly and per-transaction limits to protect you and the platform.

4. Access fee

A single access fee is charged once at disbursement, based on the rate set by your partner institution and the term you choose. The fee is disclosed upfront before you confirm, is not interest, does not compound, is not penalty interest, is not hidden, and is never increased after disbursement. No penalty fees apply during repayment or the grace period.

5. Repayment frequency

JiFaidi™️ repayment frequency is limited to daily or weekly. Monthly repayments are not standard and may only be enabled with explicit partner approval in the partnership agreement. This keeps JiFaidi™️ a short-term cash product, not a conventional loan.

6. Repayment procedure

• Day 3 welcome. Friendly note confirming amount accessed, access fee, selected tenor, repayment frequency, due date, outstanding balance and repayment options. No collection tone.
• Reminder schedule.
  • 30-day tenor: Day 21 planning, Day 27 final, Day 30 due, Day 31 mitigation if unpaid.
  • 60-day tenor: Day 3 welcome, monthly balance reminders, Day 50 planning, Day 57 final, Day 60 due, Day 61 mitigation if unpaid.
  • 90-day tenor: Day 3 welcome, monthly balance reminders, Day 80 planning, Day 87 final, Day 90 due, Day 91 mitigation if unpaid.
• Instalment default ladder (daily / weekly).
  • 1st missed instalment — reschedule prompt; no penalty; voluntary repayment remains open.
  • 2nd missed instalment — formal mitigation warning; new JiFaidi™️ access may be restricted.
  • 3rd missed instalment — Early Mitigation Mode begins immediately, even before the final due date.
• Mitigation Mode. Triggered by either the third missed instalment (early) or the day after the final due date. New advances are blocked, pledged savings remain locked, a fixed 5-day grace period opens, voluntary repayment stays available — no penalties, no interest, no extra fees, no compounding, no wallet sweep.
• If paid during grace period. Account marked settled or regularised, pledged savings released, repayment history updated, minor late-payment flag applied, eligibility restored subject to rules.
• If unpaid after grace period. Outstanding balance settled from pledged savings — only the unpaid amount is deducted; remaining savings unlocked; settlement confirmation sent; trust score reduced; temporary suspension or reduced eligibility applied.
• Recovery hierarchy. Voluntary repayment → scheduled reminders → reschedule prompt → mitigation warning → grace period → pledged-savings settlement (always last).

7. Repayment channels — your choice

You are free to repay through any mobile-money service provider or bank channel that Jifaidi™️ supports. We treat every channel equally — Jifaidi™️ does not charge a different fee depending on the channel you use. Supported channels include M-Pesa, Airtel Money, T-Kash, Equitel, PesaLink, direct bank transfer and branch/cash payment. The channels shown to you in the app are the ones currently enabled in your region. Standard transaction charges set by your provider (e.g. Safaricom, Airtel) may apply separately and are not collected by Jifaidi™️.

8. AML and fraud controls

We are required by law to monitor transactions for money-laundering and fraud. We may pause or reject any request, withhold a disbursement, or share information with authorities where required.

9. Fees

The only Jifaidi™️ charge is the access fee set by your partner institution on the amount accessed, calculated against your chosen term and shown to you with the total payable before you confirm. The fee does not compound, is not interest, is not increased after disbursement, and does not change based on which repayment channel you choose. There is no early-repayment fee, and no penalty fees during the repayment or grace period.

10. Your obligations

• Provide accurate information and keep your mobile-money or bank details current.
• Keep sufficient funds in your chosen channel on the due date so the payment can succeed.
• Don't share your OTP or account access with anyone.
• Repay on time. Late settlement from pledged savings will lower your trust score and may reduce future eligibility.

11. Audit trail

For every advance we record your consent, disbursement date, selected repayment term, access fee charged, due date, every reminder sent, repayment attempts, the channel you chose for each repayment, any mitigation notice, grace period start and end, any pledged-savings settlement action, and the final status. You can review this information on your account at any time.

12. Suspension & termination

We may suspend or terminate access for breach of these Terms, suspected fraud, or legal reasons. You can close your account anytime via Account > Opt out.

13. Liability

Jifaidi™️ is provided as-is. We are not liable for losses caused by mobile-network downtime, payment-provider outages, partner-institution actions, or events beyond our reasonable control.

14. Changes

We may update these Terms; we'll notify you in-app for material changes. Continued use after a change means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of Kenya.

16. Contact

Questions? Reach us at support@jifaidi.app.